Rapid7 Support Resources

Customer Portal

Connect with Support

Need help? We’ve got you covered. Sign in to the Customer Portal for our top recommended help articles, and to connect with our awesome Support Team.
Create and manage your cases with ease and get routed to the right product specialist.

Customer Portal Sign In


Having trouble logging in?

Customer Support Guidebook

Learn how the Rapid7 Customer Support team can support you and your organization

Training & Certifications

Be awesome at everything you do -- get trained by Rapid7 experts and take your security skills to the next level.

Learn more

Consulting Services

Need a hand with your security program? From planning and strategy to full-service support, our Rapid7 experts have you covered.

View all services

Product Documentation

Find help using and administering Rapid7 products

InsightAppSec InsightIDR AppSpider Metasploit InsightConnect InsightOps InsightVM Komand Nexpose
View all docs

Read What’s New on the Rapid7 Blog

Investigating a SharePoint Compromise: IR Tales from the Field
Our investigation uncovered an attacker who accessed a server without authorization and moved laterally across the network, compromising the entire domain.
Rapid7
Oct 30, 2024
Read More
The Importance of Asset Context in Attack Surface Management.
This topic covers one of the main drivers for ASM and why companies are investing in it, the context it delivers to inform better security decision making.
Jon Schipp
Oct 30, 2024
Read More
Metasploit Weekly Wrap-Up 10/25/2024
Hackers and Vampires Agree: Every Byte Counts Headlining the release today is a new exploit module by jheysel-r7 [http://github.com/jheysel-r7] that chains two vulnerabilities to target Magento/Adobe Commerce systems: the first, CVE-2024-34102 [http://attackerkb.com/search?q=CVE-2024-34102&referrer=blog] is an arbitrary file read used to determine the version and layout of the glibc library, and the second, CVE-2024-2961 [http://attackerkb.com/search?q=CVE-2024-2961&referrer=blog] is a single
Brendan Watters
Oct 25, 2024
Read More
More recent blog posts

Visit the Customer Portal

File a case, view your open cases, get in touch.